Tracevita Ltd respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect through the Tracevita mobile application and related services (the “Services”), why we collect it, how we use it, with whom we share it, and your rights regarding your personal information.]
Please read this policy carefully. By accessing or using the Services you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please do not use the Services.
1. Scope & Applicability
This Privacy Policy applies to personal information we collect:
- When you create or use an account in the Tracevita mobile app;
- When you use features of the Services (for example, tracking, reminders, analytics, reports);
- When you contact our support team or participate in surveys; and
- When third parties provide data to us on your behalf.
It does not apply to third-party websites or services linked from within the app. We recommend you review the privacy policies of those third parties before providing information.
2. Information We Collect
We collect personal information to provide and improve the Services. Types of information we may collect include:
A. Account & Registration Information
- Full name, chosen username, email address, phone number, country of residence;
- Password or authentication credentials (securely stored / hashed).
B. Profile & Demographic Information
- Age or date of birth (to verify eligibility), gender (optional), language preference, and other profile details you choose to provide.
C. Health-Related & Sensitive Data (if applicable)
- Health-related data you choose to provide or track through the app, such as symptoms, medication reminders, vitals, lifestyle data (sleep, activity), health conditions, or other medical information.
Important: Health and medical information is considered sensitive personal data in many jurisdictions. We will only process this data with your explicit consent and in accordance with applicable law.
D. Usage, Device & Technical Data
- Device identifiers (device model, operating system), app version, unique device IDs, crash reports, diagnostic data;
- IP address, time zone, language preference;
- Usage logs, features used, timestamps, clicks, in-app events.
E. Location Data
- Approximate or precise location only if you enable location-based features. You can disable location services at any time (may limit functionality).
F. Communications & Support Data
- Messages you send to our support team, feedback, survey responses, and any attachments you upload.
G. Payment & Billing Data
- Payment method details (processed by third-party payment processors), billing address, transaction history. We do not store full payment card information on our servers.
H. Cookies & Similar Technologies
- We use cookies, local storage and similar technologies for analytics, performance, and user preferences. See Section 9 for details.
3. How We Use Your Information
We use personal information for the following purposes:
- Provide and operate the Services: User authentication, account management, feature delivery, and support.
- Health tracking & personalized features: To generate reports, reminders, and to provide insights if you use health tracking features (with explicit consent for sensitive data).
- Improve our Services: Analytics, bug fixing, product development, testing and performance monitoring.
- Communications: To send service messages, security alerts, transactional emails (account verification, billing receipts), and marketing communications where you have opted in.
- Legal, safety & compliance: To respond to legal requests, protect rights, investigate fraud, maintain safety and security.
- Research & aggregated insights: De-identified, aggregated data may be used for research, statistical analysis, or shared with partners in aggregated form that does not identify individuals.
We will not use your personal data for purposes materially different from those described in this Policy without notifying you and, where required, obtaining your consent.
4. Legal Basis for Processing (If GDPR / UK GDPR Applies)
If you are an EU/UK data subject, our legal bases for processing your personal data include:
- Performance of a contract: To provide the Services you requested.
- Consent: When you give explicit consent (e.g., for processing health/sensitive data or marketing communications). You may withdraw consent at any time.
- Legitimate interests: For fraud prevention, product improvement, analytics and security balanced against your privacy rights.
- Legal obligations: To comply with applicable laws and respond to lawful requests from authorities.
5. Sensitive Data & Explicit Consent
Health-related or other sensitive personal data will only be processed where you have given explicit consent (opt-in) and after we provide clear information about how that data will be used. You may withdraw consent at any time via your account settings; withdrawal will not affect processing already lawfully completed.
6. Sharing & Disclosure of Personal Information
We may share personal information in the following limited circumstances:
- Service providers & processors: Third-party vendors who perform services on our behalf (hosting, analytics, payment processing, push notifications, customer support). We require them to maintain appropriate safeguards.
- Legal & safety: To comply with lawful requests, court orders, or to prevent fraud, security breaches, or illegal activities.
- Business transfers: In connection with a merger, acquisition, reorganization, sale of assets, financing, or during due diligence. We will notify affected users where required by law.
- Aggregated / de-identified data: We may share anonymized, aggregated data that cannot reasonably be used to identify an individual.
- With your consent: We may share personal data with your explicit consent (for example, sharing a health report with a clinician or family member).
We do not sell personal data to third parties.
7. Third-Party Services & Links
The Services may integrate with or link to third-party services (for example, analytics vendors, social login providers, payment processors, cloud providers). These third parties have their own privacy practices and we encourage you to review their policies. Tracevita is not responsible for third-party practices or content.
8. Cookies, Tracking & Analytics
We and our partners use cookies and similar technologies to provide and improve the Services, deliver personalized content, and analyze usage. Types of cookies include:
- Strictly necessary cookies: Required for core app functionality.
- Performance & analytics cookies: To collect usage data and crash reports.
- Functional cookies: To remember preferences and settings.
You may manage cookie preferences in-app or via your device settings. Disabling certain cookies may affect app functionality.
9. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes described in this policy, to comply with legal obligations, resolve disputes, and enforce our agreements. Typical retention periods:
- Account data and profile information retained while the account is active and for up to 1 year after account closure for legitimate business purposes and legal compliance.
- Health / activity logs retained for 1 year depending on user settings (you may be offered options to export or delete your historical data).
- Support records and communications retained for 1 year for audit and customer service.
- Aggregated/anonymized data retained indefinitely for analytics and research.
10. Data Security
We implement technical and organizational measures to protect personal data from unauthorized access, disclosure, alteration, and destruction, including:
- Encryption of data in transit (TLS) and (where applicable) at rest;
- Access controls, role-based permissions, and secure authentication;
- Regular security testing and monitoring; and
- Incident response procedures.
However, no system is completely secure. In the event of a data breach that materially affects you, we will notify you and the relevant authorities as required by law.
11. Cross-Border Transfers
Tracevita operates in multiple jurisdictions and may transfer or store your personal data outside your country of residence (for example, on cloud servers in the United Kingdom, or with service providers in the United States / EU Where transfers occur, we will ensure appropriate safeguards (e.g., standard contractual clauses, adequacy decisions) are in place as required by law.
12. Your Rights & Choices
Where applicable law provides rights, you may have the right to:
- Access the personal data we hold about you;
- Rectify inaccurate or incomplete data;
- Erase your personal data (right to be forgotten) in certain circumstances;
- Restrict or object to processing for specific purposes;
- Data portability receives a copy of your personal data in a commonly used format;
- Withdraw consent where processing is based on consent;
- Complain to a supervisory authority if you believe your rights are breached.
To exercise these rights, please contact us at support@tracevita.com. We may verify your identity before responding. We will respond to requests in accordance with applicable law.
13. Children & Minors
Our Services are not intended for children below the minimum age in your jurisdiction (typically under 16 years). If you are under the minimum age, please do not use the Services except with the involvement and consent of a parent or legal guardian. If we learn that we have collected personal data from a child without appropriate consent, we will take steps to delete the data.
14. Marketing Communications
If you opt-in to receive marketing communications (newsletters, promotions), you can opt out at any time by following unsubscribe instructions in the message or updating your settings in the app. We will not send marketing messages without your consent where consent is required by law.
15. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify you through the app, email, or another prominent notice. The “Effective date” at the top will reflect the most recent update. Continued use of the Services after changes indicates acceptance of the updated policy.
16. Contact & Complaints
If you have questions, requests, or complaints about this Privacy Policy or our privacy practices, please contact:
Privacy / DPO contact: support@tracevita.com
We will try to respond to reasonable requests within the timeframes required by applicable law.
17. A Final Note
Protecting your privacy is important to us. We strive to be transparent about how we collect and use personal information. If you have any concerns, please contact us at support@tracevita.com